Elk River Custom Rods Warranty
We strive to offer excellent quality, high performance rods, at a great value, and support to match! Our warranty is here to cover any defects with a rod, along with a little extra insurance to help cover those "unforeseen accidents".
Our *5 Year No-Hassle warranty is here to help (2 Year No-Hassle warranty on ice rods & 1 Year No-Hassle warranty on GT Rods). A phone call or e-mail is always appreciated to determine if it’s probably a defect or accident. Please include this information with all returned rods so we can contact you if we have any questions:
- Your Name
- Return shipping address
- Phone number
- E-mail address
- Explanation of problem
If you have a problem that you believe is a defect, and the rod is 1 year old or less: Please return the rod to us, with a check for $20 to cover return shipping. Most defects generally show up in the first few uses.
If we determine the problem is due to defect, we will repair or replace your rod at no additional charge. If it appears to be damaged due to an accident or misuse, we may contact you for more information.
If you know it was an accident or your rod is more than 1 year old: you can return your rod with a check for:
$70.00 for Silver XP or Mod-Flex rods
$90.00 for Tournament or Hybrid rods
$100.00 for Musky ERX, Telescopic or Trolling rods
$100.00 for Steelhead or Fly rods
$60.00 for GT Series rods
$40.00 for Ice rods
- plus $20 for return shipping, and we will replace your rod no questions asked.
For older models not listed here, but still covered under warranty, please contact us by phone or email to find the best current model to replace your rod.
Custom Options on rods: Our warranty applies to the base rod only; any custom options will be charged at standard price. If the rod broke as a defect, custom options will be included on the replacement rod no charge.
Return all warranty rods to:
Elk River Custom Rods
P.O. Box 41
1384 N Lake Ave
Phillips, WI 54555
email address: firstname.lastname@example.org